Child Safety Standards

Pen Pal Café — Effective: 3 November 2026

Pen Pal Café is an adult-only community for women aged 18 years and over. We nevertheless maintain and enforce these standards because protecting children is a responsibility for every online community.

Zero tolerance for child sexual abuse and exploitation

We prohibit child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). Members must not create, upload, request, possess, distribute, promote, facilitate, or link to content or conduct that sexually exploits or endangers a child. This prohibition includes grooming, sextortion, trafficking, sexualisation of minors, and attempts to arrange sexual contact with a child.

How to report a concern

Members can use the in-app report controls on Community content, use Settings → Report an issue, or email our monitored child-safety contact at hello@thisgirlshines.com.au. Include the relevant member or content details, but do not download, copy, forward, or redistribute suspected CSAM.

If a child appears to be in immediate danger, contact local emergency services first.

Review, removal, and account action

We review child-safety reports and remove prohibited content when identified. We may restrict or terminate accounts, preserve information where legally permitted and necessary, and cooperate with lawful investigations. Retaliation against anyone who makes a good-faith report is prohibited.

Compliance and reporting to authorities

We comply with applicable child-safety laws. Confirmed CSAM and other reportable child-exploitation matters will be reported to the relevant authorities, including the Australian Centre to Counter Child Exploitation or another competent regional authority, and the National Center for Missing & Exploited Children where applicable.

Child-safety point of contact

Google Play, law-enforcement bodies, regulators, members, and the public can contact hello@thisgirlshines.com.au about child-safety matters.