Delete your Pen Pal Café account

Pen Pal Café, operated by Julie at This Girl Shines — Last updated: 15 September 2026

You can delete your account and personal data at any time, from the app or the website, or by emailing us if you no longer have access to either.

Paid membership? Deleting your account cancels any paid membership straight away, so you will not be charged again. The time already paid for is not refunded. If we can't reach our payment provider at that moment, your account is left as it is and you'll be asked to try again.

Delete it yourself

Sign in to Pen Pal Café in the app or at app.penpalcafe.au/penpal.
Open your profile by tapping your picture or initial at the top of the screen.
Scroll to Danger zone and choose Delete my account.
Confirm. Your account is deleted straight away and you are signed out.

Ask us to delete it

Email hello@thisgirlshines.com.au from the email address your account uses, with the subject "Delete my Pen Pal Café account". If you can no longer use that address, tell us your name and the address you signed up with and we will confirm it is you before deleting anything. We aim to complete requests within 7 days and will reply when it is done.

What is deleted

Your profile: name, email address, postal address, profile picture and preferences.
Your exchange opt-ins, letter tracking and notifications.
Your Community posts, comments, reactions and poll votes.
Your sign-in details and any blocks you had set.

What is kept, and why

Your past pen pals' records. A pen pal you exchanged letters with keeps her own match history, so her record still makes sense. Your name and details are removed from it and it shows "(deleted)" instead.
Payment records. Payments are processed by Stripe, which keeps transaction records it is required to keep by law. We do not store your card details.
Letters already sent. Handwritten letters and anything posted to you are physical items outside our systems.

Questions? Email hello@thisgirlshines.com.au.